Signing in, codes and forgotten passwords

Logging in

1. 1Go to worshiphq.app and choose Log in.
2. 2Enter your email (or phone number) and password, then choose Log in.
3. 3Choose where to receive your code: Email me a code or Text me a code.
4. 4Type the 6-digit code and choose Verify code.

We ask for a code at every sign-in. Even if someone learns your password, they can't get in without your phone or email.

• Didn't get the code? Wait a minute, then choose Resend.
• Code going to the wrong place? Choose Try another way to switch between email and SMS.
• "Incorrect or expired code" means the code was mistyped or is too old. Request a new one.
• "No verified phone on this account" means you can only receive codes by email until you verify a phone number in My account.
• "Too many attempts" means several codes or passwords were tried in a short time. Wait a few minutes and try again. This stops anyone guessing their way in.

If your account is locked

To keep your church's data safe, five wrong passwords in a row, or five wrong sign-in codes in a row, lock the account for 24 hours. You are told how many tries you have left before that happens.

• Locked because of the password: try again in 24 hours, or choose Forgot password and reset it to get back in straight away.
• Locked because of the code: try again in 24 hours, or write to WorshipHQ support (the email address is shown on the screen) and we will unlock it.

Forgot your password

1. 1On the login page choose Forgot password?
2. 2Enter the email or phone number on your account and choose Send reset code.
3. 3Enter the code and choose Verify code.
4. 4Type a new password twice and choose Reset password, then log in with it. It needs at least 8 characters, a capital letter, a number and a symbol.

Trying WorshipHQ without an account

On the login page choose View live demo to explore a sample church. The demo is read-only, so nothing you do there is saved.