Refund Policy

We want you to feel confident subscribing to WorshipHQ. If something goes wrong with a charge, you can ask us for a refund within the windows below. To simply move to a cheaper plan, you don’t need a refund at all - you downgrade, and it takes effect at the end of the period you’ve already paid for.

• Your first paid subscription: within 14 days of the charge.
• A renewal or later charge: within 7 days - this exists to reverse accidental or duplicate charges, not as a way to leave a plan mid-period.

Approval is not automatic: a request that meets these windows is reviewed, and we may decline it where there is evidence of misuse. SMS credits you buy are used up as messages are sent and are not refundable once sent. After these windows a payment is no longer refundable. Discounted-to-zero charges (100% coupons) and payments that have already been refunded do not qualify.

Refund requests are made by email only, to info@worshiphq.app, so that there is always a written record of what was asked and when. Please include:

• your church name and the email address or phone number of your Main Admin account;
• the payment reference and date (both are in Settings → Billing, under your payment history);
• a short explanation of what went wrong.

Only the Main Admin can request a refund, and we may ask you to confirm that you are the Main Admin before we act. A request made any other way (a phone call, a chat or social media message, or from inside the app) is not accepted, and sending one does not start the review period below.

• We review every request within 24 hours (small amounts may be faster).
• If approved, we issue the refund through our payment processor (Paystack) right away. Your bank or mobile-money provider then settles it - typically 5-10 working days. That last step is outside our control.
• We will email you when your request is approved or declined.

Upgrading mid-period only charges the difference for the days remaining, and your renewal date doesn’t change. Downgrading costs nothing and refunds nothing - you keep your current plan until the end of the period you paid for, then move to the lower plan automatically.

Email info@worshiphq.app and we’ll help. This policy may change; the version shown here always reflects our current terms.