Refund Policy

We want you to feel confident subscribing to WorshipHQ. If something goes wrong with a charge, you can ask us for a refund within the windows below. To simply move to a cheaper plan, you don’t need a refund at all — you downgrade, and it takes effect at the end of the period you’ve already paid for.

• Your first paid subscription: within 14 days of the charge.
• A renewal or later charge: within 7 days — this exists to reverse accidental or duplicate charges, not as a way to leave a plan mid-period.

After these windows a payment is no longer refundable. Discounted-to-zero charges (100% coupons) and payments that have already been refunded do not qualify.

Sign in, go to Settings → Billing, find the payment in your billing history and choose “Request refund”. Tell us briefly what happened and confirm you’ve read this policy. Only the church owner can request a refund.

• We review every request within 24 hours (small amounts may be faster).
• If approved, we issue the refund through our payment processor (Paystack) right away. Your bank or mobile-money provider then settles it — typically 5–10 working days. That last step is outside our control.
• You’ll get an SMS when your request is approved or declined.

Upgradingmid-period only charges the difference for the days remaining, and your renewal date doesn’t change. Downgrading costs nothing and refunds nothing — you keep your current plan until the end of the period you paid for, then move to the lower plan automatically.

Email support@worshiphq.organd we’ll help. This policy may change; the version shown here always reflects our current terms.