Set up online giving (Mobile Money and card)

Online giving is paid straight into your church's own bank or Mobile Money account through Paystack, a licensed payment provider. First tell us where it should go.

1. 1Go to Settings, then Online Payments.
2. 2Choose bank or Mobile Money, pick the bank or network, and enter the account or wallet number.
3. 3We look up the account name so you can confirm it's right.
4. 4Choose who pays the payment fee (see Who pays the fee below).
5. 5Enter a contact name and phone number, and submit.
6. 6Your request shows In review. WorshipHQ checks it, may call you to confirm the account, and approves it. You get a text and an email when a meeting is scheduled and when it is approved.
7. 7Once Approved, online giving is switched on. Share your giving link (see Online giving link).

Who pays the fee

Paystack charges a fee on every online gift, and WorshipHQ may add a small platform fee. You choose who pays it:

• Our givers pay it: the giver pays a small processing fee on top, and your church receives the full gift. The giver sees the exact total before paying.
• Our church pays it: the giver pays exactly what they typed, and the fee comes out of the gift, so your church receives a little less.

You can change this any time under Settings, Online Payments. A change applies to gifts from then on. Payouts normally arrive the next working day, and refunds and disputes are handled through Paystack.

Changing or removing the account

Choose Edit account to change where giving is paid. For your protection, a new account is checked by WorshipHQ before it's used, and your current account keeps working until then. Choose Remove to stop online giving.